ShowsTown LLC Privacy Notice

ShowsTown LLC and our affiliated companies and subsidiaries (“ShowsTown,” “we,” “us” or “our”) recognize the importance of privacy, security, and transparency. In this Privacy Notice, we explain how we collect, use, and disclose Personal Data as a “controller” or a “business” and the choices individuals have regarding their Personal Data. We also explain your rights as a data subject (or consumer) and how to get in touch with us regarding our processing of your Personal Data.

Our Services

ShowsTown LLC services include IT management and monitoring solutions, such as network, systems and database management, security solutions, applications and infrastructure monitoring (“Services”).

Scope of this Privacy Notice/Overview

ShowsTown LLC collects Personal Data as part of its normal business operations and in the administration of customer relationships. “Customers” include our customers and visitors to the ShowsTown LLC website(s), our business partners, and individuals who register to use our products and Services. References to “Personal Data” in this Privacy Notice means information that identifies or relates to an identifiable individual or is linked or reasonably linkable to an individual.

This Privacy Notice applies to and describes the Personal Data that we collect as a “data controller” or a “business,” including the Personal Data that we collect about:

• Visitors of the ShowsTown LLC website(s) and online Services;
• Business partners;
• Individuals who register to use our products and Services;
• Other individuals who communicate or interact with us about our products, Services, or business.

This Privacy Notice does not apply to the Personal Data that we collect and process about employees, applicants and contractors; different privacy notices apply to those data sets. Further, this Privacy Notice does not apply to the Personal Data that we receive, process or store on behalf of our Customers (“Customer Data”), as further explained below.

Customer Data

We are a “processor” or “service provider” for Customer Data and process Customer Data on behalf of and in accordance with the instructions of our Customers, who are the “controllers” or “businesses” for their respective Customer Data. Customer Data is owned and controlled by our Customers. Customer Data may include information from the end points and other systems, tools, or devices that Customers manage or monitor using our Services, and end user data related to activities on the relevant networks and systems. It may also include event logs, end user information (such as IP address, email address and computer name), and other Personal Data, where relevant. Our Customers’ respective privacy policies apply to and govern the processing of Customer Data, not this Privacy Notice. For privacy information related to Customer Data, please reach out to the Customer directly. Our Customers’ privacy and security practices are their own and differ from those set forth in this Privacy Notice.

Other Notices

Additional disclosures or information about processing of Personal Data related to specific websites, mobile applications, products, services, or programs may be provided to you. These may supplement and/or clarify ShowsTown LLC privacy practices in specific circumstances and provide you with additional choices as to how ShowsTown LLC may process your Personal Data.

Categories of Personal Data Collected

The Personal Data we collect, and how we use it, varies depending upon the nature of our relationship and interactions with you. We collect the following types of Personal Data:

• Identifiers: includes direct identifiers, such as name, username, account name, address, phone number, email address, online identifiers, IP address, or other similar identifiers.
• Customer records: includes Personal Data, such as name, signature, contact information, and payment information that individuals provide us in order to purchase or obtain our products and Services. We may also collect billing address, financial accounts, credit card information, order details, subscription and license information, and usage details. In addition, we collect user credentials and profile data (name, contact, authorized users).
• Customer Support and Service information: when Customers contact us for support or other customer service requests, we maintain support tickets and other records related to the requests. We may also collect call recordings related to support and customer service-related calls.
• Commercial information: includes records, products, or Services purchased, obtained, or considered, or other purchasing or use histories.
• Usage details: we collect information about Customers’ usage of our Services, including IP address, Customer ID, email address, domain, date time and duration of visits to our websites, page visits, information about your computer or device including browser type, and other usage statistics, such as browsing history, clickstream data, search history, access logs, and other usage data and information regarding an individual’s interaction with our websites and Services, our marketing emails and online ads.
• Geolocation data: includes precise location information about a particular individual or device.
• Professional information: includes professional and employment-related information, such as current and former employer(s) and position(s) and business contact information.

How We Collect Personal Data

ShowsTown LLC collects Personal Data through its normal business operations and in the administration of Customer relationships, which may include:

• Data Submitted on Websites. In order to enjoy the full functionality of the websites or to conduct business with us, you may be prompted to provide certain Personal Data to us:
  • By filling in forms (for example, a “Contact Us” form) on our websites, at a trade show, or anywhere else we conduct business;
  • By downloading or accessing the ShowsTown LLC Services;
  • By downloading or accessing documentation from our websites;
  • By subscribing to newsletters or other communications; or
  • By corresponding with us by phone, e-mail, or otherwise using our contact details. Typically, Personal Data includes name, business affiliation, business address, telephone number, and email address, and any other personal details provided or required to resolve inquiries or complaints.
• Customer Support and Service. When Customers contact us for support or other customer service requests, we maintain support tickets and other records related to the requests. We may also collect call recordings related to support and customer service-related calls.
• Business Contact and Customer Relationship Management. We collect and maintain information about our Customers, including from social networks, which may include company name, business contact name and title, phone number, email, and other contact details. We may also collect billing address, financial account, credit card information, order details, subscription and license information, and usage details. In addition, we collect user credential and profile data (name, contact, authorized users).
• Usage Details. We collect information about Customers’ usage of our Services, including IP address, Customer ID, email address, and other usage statistics. When you or your customers visit our websites, our server automatically collects certain browser or device-generated information, which may in some cases constitute Personal Data, including but not limited to:
  • Your domain;
  • Your IP address;
  • The date, time, and duration of your visit;
  • Your browser type;
  • Your operating system;
  • Your page visits;
  • Information from third parties;
  • Other information about your computer or device.
• Cookies. Our websites set cookies for purposes of, but not limited to, providing login features, storing temporary user settings and analyzing system usage and traffic.

Other Data. ShowsTown LLC collects, uses and maintains certain other data related to its business and the Services it provides to Customers, which is not Personal Data; this Privacy Notice does not restrict our use and processing of such data.

Children

The ShowsTown LLC websites, Services and portal are not for use by children under the age of 16 years and ShowsTown LLC does not knowingly collect, store, share or use the Personal Data of children under 16 years. If you are under the age of 16 years, please do not provide any Personal Data to ShowsTown LLC, even if prompted to do so. If you are under the age of 16 years and you have provided Personal Data, please ask your parent(s) or guardian(s) to notify ShowsTown LLC, and ShowsTown LLC will delete all such Personal Data.

Marketing

Where lawful to do so, and subject to your consent where required, we may communicate with Customers (and related business contacts) about our Services. If you wish to opt-out from receiving marketing communications, please send a request to info@showstown.com.

Security

ShowsTown LLC maintains (and requires its service providers to maintain) organizational and technical measures designed to protect the security and confidentiality of Personal Data we process. However, no environment or security procedures or protocols are ever guaranteed to be 100% secure or error-free. Accordingly, we cannot be held responsible for unauthorized or unintended access that is beyond our control. We encourage you to take care when disclosing Personal Data online and use readily available tools and security measures to protect yourself online.

Retention of Personal Data

We generally keep Personal Data for as long as necessary to fulfill the purposes for which it was collected. In some circumstances, however, we may retain Personal Data for other periods of time, including where we are required to do so in accordance with legal, tax, and accounting requirements or if required to do so by a legal process, legal authority, or other governmental entity capable of making this request. In specific circumstances, we may also retain your Personal Data for longer periods of time, which may correspond to a statute of limitations, so that we have an accurate record of your dealings with us in the event of any complaints or challenges.

Third Party Links

The websites may contain links to third party websites. ShowsTown LLC does not control and is not responsible for the privacy practices of such websites. We encourage you to review the privacy policies of these third-party websites. ShowsTown LLC accepts no responsibility arising from or regarding such third-party websites.

Changes to Our Privacy Notice

ShowsTown LLC will review and update this Privacy Notice periodically to respond to changing legal, technical, and business developments. We will note the date of its most recent revision herein. We will notify you directly where we have made substantial updates to this Privacy Notice, and we also recommend that you review this Privacy Notice periodically.

Contact Information

If you have any questions in relation to this Privacy Notice, please contact us at info@showstown.com

 

Updated September 2024